Policies

Cancellation Policy

We understand that life can get busy and things can come up at the last minute, however to ensure that other patients don’t miss out (we often have a waiting list) we do require a minimum of 24 hours notice for all appointment cancellations or changes. However with the current impact Covid-19 is having we are aware that may not be possible; we certainly don’t want you coming to an appointment when unwell, so we kindly ask for you to give us as much notice as you possibly can. 

We ask that you please arrive promptly to your appointments. If you are running late, a phone call is appreciated. Your treatment time may need to be shortened or rescheduled to avoid inconveniencing other patients. 

Gift Voucher

They are not redeemable for cash under any circumstance, non-refundable and non-transferable to a third party. Our Gift Vouchers may be used on any selected services or products (Rationale products are excluded). They must be presented at time of treatment to be valid – we are unable to honour lost or stolen vouchers.

Gift Vouchers can be purchased in the clinic or via telephone.

Products

All of our retail products are provided by authentic Australian suppliers. They are regularly changing on our shelves so the expiry date is well ahead. Due to our products being cosmeceutical grade, we will always prescribe a product that is most suitable to your skin type and needs after assessing your skin. Unfortunately, we do not offer refunds for change of mind.

Pricing Policy

We reserve the right to alter prices without prior notice. 

Refund Policy

We do not refund on gift vouchers or product purchases for change of mind, so please choose carefully. All bundled packages are non refundable, except where Australian consumer law requires otherwise. If a product purchased from Pause Mediclinic is unopened, please contact us within 14 days of purchase to discuss potential exchange or a credit.

We do not offer refunds for injectable treatments.  

Confidentiality

Our team adhere to the strictest confidentiality standards and pledge to maintain all records and personal information concerning members and our patients in the strictest confidence. All conversations at Pause Mediclinic are kept confidential. 

Promotions

When we conduct promotions, we will ask for contestants’ name, address, and email details so we can administer the contest and notify winners, and we usually publish winners’ details, and add contestant names to our marketing database.